- No returns after 14 days of delivery.
- To be eligible for a return the product must be in brand new, unused condition in original packaging.
- Used or damaged items are not eligible for return, including items that were attempted to be installed and show visible damage.
- All returned products' identification numbers must match that of the purchased items that were sent to you from BafangUSAdirect
- Customer pays return and original shipping costs (original shipping costs are withheld from the refund).
- Subject to a 10% restocking fee.
- We must receive your return within 30 days of receiving your Return Approval.
Before a return is sent, a customer must have written approval of said return from BafangUSAdirect. If a customer sends a return without the written consent of BafangUSAdirect a refund will not be issued, and the customer will have to pay for shipping to get the item back or sacrifice the item.
How to initiate a return?
To initiate a return, please send us an email to [email protected] within 14 days of delivery of your purchase with your Order Number and return request.
After we receive your return:
You will receive an email after we receive and inspect your returned item with confirmation of the received return and an updated status of the return.
Attempted returns of visibly used and/or damaged products will not be eligible for a refund. The customer will have to pay for shipping back to get the item back or sacrifice the item.