Return Policy
- No returns after 14 days of delivery.
- To be eligible for a return the product must be in brand new, unused condition in original packaging.
- Used or damaged items are not eligible for return, including items that were attempted to be installed and show visible damage.
- All returned products' identification numbers must match that of the purchased items that were sent to you from BafangUSAdirect
- Customer pays return and original shipping costs (original shipping costs are withheld from the refund).
- Subject to a 10% restocking fee.
- We must receive your return within 30 days of receiving your Return Approval.
Important ⚠️
Before a return is sent, a customer must have written approval of said return from BafangUSAdirect. If a customer sends a return without the written consent of BafangUSAdirect a refund will not be issued, and the customer will have to pay for shipping to get the item back or sacrifice the item.
How to initiate a return?
To initiate a return, please send us an email to [email protected] within 14 days of delivery of your purchase with your Order Number and return request.
After we receive your return:
You will receive an email after we receive and inspect your returned item with confirmation of the received return and an updated status of the return.
Please Note❗️
Attempted returns of visibly used and/or damaged products will not be eligible for a refund. The customer will have to pay for shipping back to get the item back or sacrifice the item.