Return Policy

  • No returns after 14 days of delivery.
  • To be eligible for a return the product must be in brand new, unused condition in original packaging.
  • Used or damaged items are not eligible for return, including items that were attempted to be installed and show visible damage.
  • All returned products' identification numbers must match that of the purchased items that were sent to you from BafangUSAdirect
  • Customer pays return and original shipping costs (original shipping costs are withheld from the refund).  
  • Subject to a 10% restocking fee. 
  • We must receive your return within 30 days of receiving your Return Approval.

Important ⚠️

Before a return is sent, a customer must have written approval of said return from BafangUSAdirect. If a customer sends a return without the written consent of BafangUSAdirect a refund will not be issued, and the customer will have to pay for shipping to get the item back or sacrifice the item.

How to initiate a return?

To initiate a return, please send us an email to [email protected] within 14 days of delivery of your purchase with your Order Number and return request.

After we receive your return: 

You will receive an email after we receive and inspect your returned item with confirmation of the received return and an updated status of the return.

 Please Note❗️

Attempted returns of visibly used and/or damaged products will not be eligible for a refund. The customer will have to pay for shipping back to get the item back or sacrifice the item.

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