Help Resources

Search for answers and information about our products, policies and company!

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20 articles in this collection
Written by BafangUSAdirect Team

Do we offer order pick up or will call?

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Written by BafangUSAdirect Team
Updated over a week ago

Battery Care and Safety Instructions ⚠️

Best battery care practices and safety instructions for making your battery have a long life
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Written by BafangUSAdirect Team
Updated over a week ago

Do you have the product in stock?

What parts and products we have in stock
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Written by BafangUSAdirect Team
Updated over a week ago

Will the battery fit on my bike?

Information regarding the size specs of our batteries and downloadable Actual Size Cutouts for each battery.
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Written by BafangUSAdirect Team
Updated over a week ago

Will the Bafang mid-drive motors fit on your bike? 🚲

Information and details for determining whether your bike is compatible with the Bafang mid-drive motors.
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Written by BafangUSAdirect Team
Updated over a week ago

Do we ship to your location?

Information about where we ship
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Written by BafangUSAdirect Team
Updated over a week ago

When will my order ship? 📦

Information regarding when to expect your order to ship out
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Written by BafangUSAdirect Team
Updated over a week ago

How much weight will the Bafang Mid-Drive motor kit add to my bike?

The weights of the Bafang motor kit and ebike batteries
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Written by BafangUSAdirect Team
Updated over a week ago

What are the Ebrake Sensors?

Information about the Ebrake Sensors
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Written by BafangUSAdirect Team
Updated over a week ago

Battery Storage

Information about Long-Term Battery Storage
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Written by BafangUSAdirect Team
Updated over a week ago

Battery Charging Instructions 🔌

How to Charge your Battery
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Written by BafangUSAdirect Team
Updated over a week ago

How often should I charge my battery? 🔌

Information about when to charge your battery
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Written by BafangUSAdirect Team
Updated over a week ago

What is the Gear Sensor?

Information and benefits of adding a Gear Sensor to your ebike setup.
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Written by BafangUSAdirect Team
Updated over a week ago

Will I need extension cables when installing the Bafang BBS02/BBSHD on my bike?

Figuring out whether you will need extension cables for your particular bike setup
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Written by BafangUSAdirect Team
Updated over a week ago

How to Clean your Ebike!

Instructions and pointers for washing your Ebike!
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Written by BafangUSAdirect Team
Updated over a week ago

What payment methods do we accept?💰

Payment options for completing a purchase
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Written by BafangUSAdirect Team
Updated over a week ago

What tools do I need to install the Bafang BBS02/BBSHD mid-drive motor kit on my bike?🔧

List of tools for installing the Bafang BBS02/BBSHD mid-drive motor kits.
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Written by BafangUSAdirect Team
Updated over a week ago

Will I be charged Sales Tax?

Sales Tax Requirements and Information
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Written by BafangUSAdirect Team
Updated over a week ago

What is the Return Policy?

Information regarding our Return Policy
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Written by BafangUSAdirect Team
Updated over a week ago

How do I find my order shipment tracking information? 📦

Locate the shipment tracking information for your order!
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Written by BafangUSAdirect Team
Updated over a week ago